Here’s what you need to know about how we plan to get your order to you efficiently and promptly.
The Toy Cabin offers a pick-up option (free of charge) and a courier option. Delivery to your door has a standard fee of R80, sent anywhere in RSA.
Courier: The parcel will be dispatched within a day after receiving the payment (weekdays only). The Courier will deliver to the buyers door within 2-3 working days after that.
Pick-up: Once the order has been placed and paid for, you will receive an email to confirm that your parcel is ready for collection.
RETURN & EXCHANGE POLICY
Not 100% in love with your product purchased from The Toy Cabin? We want you to be happy with your order. If something isn’t right, let us know. We’ll give you a refund or do an exchange. Easy as A-B-C and 1-2-3!
After receiving your product, you have 14 days to return it, as long as it’s in new and unused condition and in its original packaging. For returns, we’ll gladly refund your purchase price, excluding shipping and handling charges. If a shipment arrives at your door with apparent shipping damage, please contact us immediately. It’s helpful to save all packaging material and paperwork.
Email all returns and exchanges to firstname.lastname@example.org